Pepper
Humanoid robot
Pepper is a social humanoid robot created to communicate naturally with people and create meaningful interactions. It is widely used in retail and customer service to welcome guests, provide assistance, and deliver an engaging human-like experience.
Manufacturer: SoftBank Robotics
Features
Easy to use
An intuitive content management system makes it easy to tailor Pepper’s conversation and interactions.
Gathers data that matters
Pepper naturally captures customer feedback over the course of conversation — these real-time insights can be integrated directly with your CRM system.
The consummate professional
Always consistent, always friendly and welcoming, Pepper ensures that every interaction with every customer or staff member is positive and professional.
Knows your brand
Pepper integrates all of your promotional, inventory, and pricing data, acting as a go-to, real-time knowledge base for customers and employees alike.
Connects with people
Communicating through words, eyes, and body language, Pepper makes every customer interaction fun, memorable, and informative, and drives engagement with your brand.
Combines the digital and the physical
By integrating with your digital marketing and e-commerce solutions, Pepper brings all the best parts of your website to your real-world locations — including search and recommendations.
Technical specifications
- Dimensions
- Height 1210 mm · Base ⌀ ~425 mm · Weight ~28 kg
- Motherboard
- x86-based CPU · 4 GB RAM · 32 GB storage
- Battery
- Lithium-ion, 29.2 V nominal, ~795 Wh
- Power entries
- Dedicated charging connector · External 29.2 V DC / 8 A
- Connectivity
- Wi-Fi 802.11 a/b/g/n · Bluetooth 2.1+EDR · Ethernet via USB
- Tablet
- 10.1″, 1280 × 800, capacitive multi-touch, Android 4.4.2
- Loudspeakers
- Stereo, head & body, ~150 Hz – 20 kHz
- Microphones
- 4× directional array — voice capture & sound localization
- 2D cameras
- 2× head-mounted, CMOS 5MP, up to 2560×1920@1fps / 640×480@30fps, ~67.4° FOV
- 3D sensor
- Structured light (ASUS Xtion), 320×240 @ 20 fps
- LEDs
- RGB — eyes, shoulders, chest (status & expression)
- Inertial unit (IMU)
- 3-axis gyroscope ±500°/s · 3-axis accelerometer ±2 g
- Lasers
- 6× laser line projectors — obstacle detection
- Infra-red
- IR proximity sensors — short-range detection
- Sonars
- 2×, 42 kHz, 0.25–3.0 m range, ~60° angle
- Motor regulation (MRE)
- Motor control, feedback & safety management
- Motors
- 20 DOF electric DC motors (Head 2 · Arms 10 · Hands 4 · Base 4)
- Contact & tactile sensors
- Capacitive touch — head, hands
- Charging station
- Docking station, AC mains input, 29.2 V DC output